October 2020 update
Due to the current pandemic, our Transport services in the High Peak and Derbyshire Dales are now operating a very limited provision to any medical appointments (this includes, GP, clinics, dental, optician, hospital or any other medical establishment for an appointment).
- Telephone lines available 9.30am – 12.30pm Monday – Friday (High Peak)
- Only one passenger may travel in a vehicle at a time
- Face Masks must be worn throughout the transport
- Passenger must sit in the rear of the vehicle, behind the front passenger seat
- We regret we cannot currently offer the usual support of escorting to the appointment / department within the hospital facility.
(These service guidelines will be reviewed on a regular basis, in line with Government, NHS and Public Health England guidelines)
Who do we help and how?
Our volunteer drivers help to provide transport for older people (over 65), disabled people, or people with learning difficulties which would prevent them from using public transport. We also have a wheelchair accessible vehicle available should you require this (based at our Buxton office).
We cover an area across the High Peak and Derbyshire Dales from Sudbury to Furness Vale and will provide transport to:
- Medical and hospital appointments
- Group activities or meetings
- Social outings to any mainland UK destination
The volunteer driver will usually wait for you at your medical appointment for up to 2 hours and then bring you home again if required.
We also operate on behalf of Derbyshire County Council – Connect Active Travel. This service covers healthcare related appointments, including:
- Medical and hospital appointments
- Chemists or Pharmacy
- Any other healthcare related organisations
How much does it cost?
A charge is made for our Transport Service to cover the cost of fuel and wear and tear of the volunteer’s vehicles. This is a fixed charge and the amount will depend on the location.
An invoice will be sent out to you on a monthly basis, so you do not need to pay us when you book, or pay your volunteer driver.
How do I book transport?
Availability and Notice for bookings
If you have not previously used the Transport Service, you must register with us before you can book a journey. This is a simple, five minute chat where we will ask for your personal details such as name, address and date of birth and if you have any additional needs that will require support on your journey. Once this has been completed, we can book your journey for you.
When you phone to book we will advise you of the cost of your journey.
As this is a voluntary service, we cannot guarantee that we can provide a volunteer driver. However, with sufficient notice we will usually manage to find a driver for you. Consequently, we do prefer people to book all transport journeys as early as possible – days, weeks or even months in advance. We do understand that sometimes this is not always possible. Please be aware that if you call with less than 48 hours notice, the chances of us securing a volunteer driver for your journey are greatly reduced.
We will always try to ensure that any journey booked with us goes ahead, however any journeys booked with us are subject to the weather conditions on the day. For safety reasons we may cancel the journey at short notice. Don’t worry if this happens, you will not be charged and we will contact the hospital / GP on your behalf and explain the circumstances. You can then rearrange the appointment for a time that suits you and re-book your transport request.
We regret that we are unable to transport children/young adults under 18 or people with severe mental health/learning difficulties unaccompanied. For these passengers, an appropriate adult must be present throughout the transport. If this cannot be provided then an ambulance place should be available – please contact your doctor to arrange.
Available from our Buxton Office only, we also have a fully wheelchair accessible minibus. The cost for the use of this vehicles is as below:
- 16 Seater Minibus: £1.29 per mile
- £20.00 Minimum Journey charge (payable if the journey goes ahead or not)
- Any booked journey may be cancelled at short notice if the weather conditions are deemed unsafe for the journey, by the Head of Transport Services.
Please ask us for full details of terms of our service and liability or click the link here
Can I book transport for a weekend journey?
Yes. Our Buxton/High Peak Transport Department is open Monday-Friday from 9.30am to 12.30pm and 1pm to 3pm for booking and enquiries, but we can provide transport 7 days per week.
Our Ashbourne/ Southern Derbyshire Dales Transport Department is open Monday – Friday from 09:00 to 1pm.
Who will drive me?
You will be driven by one of our team of volunteer drivers, all of whom undergo a thorough check by the Disclosure & Barring Service (DBS). We recommend that you ring us the day before your trip to find out who your volunteer driver will be.
Would you like to help as a volunteer driver?
‘It was a great service; so lovely to meet Bill, the driver. Hopefully one more trip later this month’