At Connex, we are passionate about helping people live fulfilling lives within their communities, and we’re excited to offer an opportunity that will make a meaningful difference. Our Wellbeing and Advice Service supports residents of the Thomas Fields Independent Living Scheme in Buxton, helping them enhance their wellbeing and maintain independence through one-to-one support and group activities.
Due to the retirement of the current postholder, we are looking for an enthusiastic and compassionate individual to coordinate this vital service, starting as soon as possible. You’ll be dedicated to improving the quality of life for residents, most of whom are older adults and you’ll be making a positive impact on their everyday lives.
If you’re passionate about supporting others and want a role that’s both rewarding and meaningful, please see the Job Description for further details. For more information, feel free to reach out to us at admin@connex.org.uk.
To apply, send your CV and a statement explaining how you meet the person specification to recruitment@connex.org.uk by 12:00pm on 11th December 2025. Interviews will be held on 16th December. Join us and be part of something truly meaningful!
Job Description
| This Description issued on: | 27th October 2025 |
| Contract Length: | Until 31st March 2027 |
| Hours & Working Pattern: | 20 hours per week (9.30am to 1.30pm, Monday to Friday) possible as job share |
| Salary: | £28,598 per annum pro rata (actual £15,458) |
| Probationary Period: | 3 months |
| Based at: | Thomas Fields Independent Living Scheme, Brown Edge Road, Buxton |
| Reporting to: | Chief Operating Officer |
Purpose
To deliver and further develop the Wellbeing Advice and Support Service for the residents of Thomas Fields Independent Living Scheme in Buxton, helping them to maximise their independence and promote their wellbeing.
Duties & Responsibilities
- To organise and run information and advice activities through one-to-one support as well as group events, ensuring that contractual obligations are met.
- Be the first point of contact for service users on wellbeing matters, making sure:
- Their needs are sensitively and correctly assessed.
- The appropriate support is given or arranged through other services by the scheme provider, Connex or an external organisation.
- That support is flexible and responsive to any additional short-term support needs, e.g. in the event of an emergency or a person’s needs changing.
- Research, collate and promote a wide range of information and advice to support the wellbeing and independence of the residents, including subjects such as hydration and nutrition, falls, digital security, energy efficiency as well as for social, leisure and recreational opportunities in the Buxton area.
- Organise frequent group sessions on subjects of wellbeing and interest for the residents, inviting expert speakers to provide a high quality offer
- Engage frequently and methodically with service users, volunteers and other stakeholders to review their needs and ascertain feedback on the service to ensure the service meets the expected outcomes.
- Liaise and communicate with the Independent Living Scheme staff to ensure that relevant information about residents is passed on so they feel safe, integrated and supported in their living environment.
- Recruit, induct and supervise volunteers to help with the delivery of the service, and ensure their ongoing development through appropriate support and training.
- Promote the Wellbeing Advice and Support Service proactively and effectively to achieve the best possible take-up for one-to-one as well as group sessions.
- Collate all monitoring data required to demonstrate the outcomes and quality of the service and prepare the relevant reports for internal and external stakeholders.
- Ensure that service user data is processed and recorded as required and in line with agreed procedures.
- Assist in the service being delivered within the defined budget and ensure that all expenditure is correctly recorded.
- Undertake and update risk assessments for the service, taking the appropriate action with regards to any identified risks
- Comply with all Connex Community Support policies, procedures and relevant statutory requirements as well as with the policies and procedures of the Independent Living Scheme provider.
- Carry out other appropriate duties as may be required from time to time.
Essential Qualities
- Desire to provide support and help people, most of whom will be of older age.
- Patience and empathy for the needs and expectations of service users, most of whom are older and may be affected by a long-term health condition.
- Very good listening, verbal and written communication skills.
- Strong interpersonal skills and ability to build relationships with a variety of people from different backgrounds.
- Strong interest in what information and advice older people may need or be interested in to enhance their wellbeing and live independently.
- Ability to work on own initiative and as part of a team.
- Ability to research for information and offers that will support the service users along with ability to present the information in a clear and concise way.
- Good organisational skills and ability to handle conflicting work pressures.
- Confident and self-sufficient IT user, particularly Microsoft Word, Excel, Outlook and Teams including for monitoring and reporting purposes.
- Non-judgemental disposition and commitment to principle of confidentiality.
Desirable Qualities
- Experience of working in a support function helping older people.
- Experience of working in housing for older people.
- Experience of working volunteers, including their recruitment and support.
Flexibility
We are a small team and therefore expect our staff to be versatile in their approach to tasks. We will consider requests for flexible working in balance with business needs.
Disclosure and Barring Service Certificate
The post requires a certificate of enhanced disclosure issued by the Disclosure and Barring Service. We will apply for this certificate on your behalf but not be able to confirm your appointment until a disclosure certificate has been issued and reviewed.
How to Apply
To apply, send your CV and a statement explaining how you meet the person specification to recruitment@connex.org.uk by 12:00pm on 11th December 2025. Interviews will be held on 16th December. Join us and be part of something truly meaningful!
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