Cookie Policy

Last updated: [09/25]

This Cookie Policy explains how Connex Community Support (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website connex.org.uk (“Site”). It applies to all users in the United Kingdom and the European Economic Area (EEA).

1. What are cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to the site owners.

Similar technologies such as pixels, beacons, or local storage may also be used – together, we refer to all of these as “cookies”.

2. Types of cookies we use

We use the following categories of cookies:

Strictly Necessary Cookies
- Required for the website to function properly.
- Examples: session cookies, security cookies.
- These cannot be switched off in our systems.
Performance & Analytics Cookies
- Help us understand how visitors use our website.
- Example: measuring traffic, tracking popular pages.
- We use these to improve performance and user experience.
Functional Cookies
- Allow the website to remember your preferences and choices.
- Example: language selection, remembering login details.
Targeting/Advertising Cookies
- May be set through our site by advertising partners.
- Used to build a profile of your interests and show you relevant ads.

3. Third-party cookies

Some cookies are placed by third parties on our site (for example, Google Analytics, social media platforms, or advertising networks). These providers may use the data collected to serve targeted advertising across other websites.

We do not control third-party cookies and recommend checking their privacy policies for more details.

4. Legal basis for using cookies

Under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR):

We do not require your consent for strictly necessary cookies.
For all other cookies (analytics, functional, advertising), we request your consent via our cookie banner. You may withdraw consent at any time.

5. Managing your cookie preferences

When you first visit our site, you will see a cookie consent banner giving you the choice to:

Accept all cookies
Reject all cookies (except strictly necessary ones)
Manage preferences

You can also change or withdraw your consent at any time by [link to cookie settings page].

Additionally, you can adjust your browser settings to block or delete cookies. Please note that blocking some types of cookies may impact your experience of the site.